Payment Terms
We request a deposit of 30% after you received the invoice for your booking. We will use the deposit to secure your bookings. The full amount should be paid at latest 4 weeks prior to travel dates. After receiving full payment, we will send you your travel documents and vouchers. You can also pay the full amount directly.
At sharp price fluctuations (Euro/ US Dollar/ Kenyan Shilling) we have to adjust your invoice 6 weeks before travel dates.
Payments via bank transaction
Phoenix Safaris as beneficiary will not bear any bank charges. All charges of sending and receiving banks have to be paid by the remitter.
Please indicate the invoice number at your transaction. You will get a confirmation as soon as we receive the payments.
Our USD bank account:
Phoenix Safaris (K) Ltd
P.O.BOX 1141, 00621 Village Market Nairobi
Bank: NCBA Bank Kenya PLC
P.O Box 30437 00100 GPO, Nairobi
Account No: 6428320037
Swift Code: CBAFKENX
Bank Code: 07
Branch Code: 007
Payments via credit card
Phoenix Safaris offers invoice payments via credit card either in our offices by using the physical card or on request online.
Please note: the payment of park fees or flights via credit card attracts a 3,5% surcharge.
Cancellation and Refund
For cancellation or rebooking the conditions of the respective suppliers booked by you will take place.
The following can be used as a guideline for cancellation or rebooking:
- For accommodation/road transport cancelled or reduced in number between 60 and 31 days prior to the date of travel, 30% of applicable rate per cancelled bed/day per night will apply
- For accommodation/road transport cancelled or reduced in number between 30 days and 21 days prior to the
date of travel, 50% of applicable rate per cancelled bed/day per night will apply - In case of cancellation within 20 days prior to the date of travel or in case of no-show, 100% of the value of booking will be charged
- Local flight tickets, train tickets and entrance tickets are normally non-refundable in case of cancellation
Phoenix Safaris reserves the right to make last minute changes in your travel itinerary if local circumstances require this.