Legal Notice
Company Information
Phoenix Safaris (K) Ltd.
Registered in Kenya
Limuru Road, Village Market, Nairobi
Email: info@phoenix-safaris.com
Business Activity
Phoenix Safaris provides tailor-made travel arrangements and safari services in Kenya and East Africa.
Nature of Website
This website is intended solely as an informational and inquiry platform. No bookings or contractual agreements are concluded through this website.
All travel arrangements are handled individually based on direct communication via email or messaging platforms.
Role of Company
Phoenix Safaris acts as a travel arranger and intermediary for third-party service providers, including but not limited to lodges, camps, transport providers, and activity operators.
Terms of Service
Inquiry-Based Service Model
All travel itineraries and services are created individually based on customer inquiries submitted via email or messaging platforms such as WhatsApp.
There are no fixed packages or direct bookings available through the website.
Contract Formation
A binding agreement is only concluded upon written confirmation of a formal offer issued by Phoenix Safaris and acceptance by the client.
Communication via email or messaging platforms may be used during the inquiry process; however, only written confirmation of an official offer constitutes a contractual agreement.
Pricing and Availability
All pricing is provided on a case-by-case basis and may vary depending on availability, seasonality, and third-party service providers.
Availability is subject to confirmation at the time of booking confirmation.
Payment Terms
Payment instructions are provided exclusively via official invoices issued by Phoenix Safaris. Clients are advised to verify payment instructions directly with Phoenix Safaris before making any transfer. No bank details or payment instructions are published on this website.
Cancellation Policy
Cancellation terms are specified in the respective invoice and form an integral part of the booking agreement between Phoenix Safaris and the client.
Third-Party Services
Phoenix Safaris acts as an intermediary between clients and third-party service providers.
We are not liable for changes, delays, cancellations, or operational decisions made by such third parties, including lodges, camps, airlines, or transport providers.
Liability
Travel in natural environments involves inherent risks. Phoenix Safaris cannot be held liable for circumstances arising from weather conditions, wildlife behavior, or operational changes beyond our control.
The total liability of Phoenix Safaris shall in no event exceed the amount paid by the client for the affected service.
Governing Law & Jurisdiction
These Terms of Service are governed by the laws of Kenya. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
Communication
Email and messaging platforms, including WhatsApp, are valid communication channels during the inquiry process.
However, a binding contractual confirmation is only valid when issued by Phoenix Safaris via official email communication.