Privacy Policy

Effective Date: June 25, 2026

In this Privacy Policy for Phoenix Safaris K Ltd. (“we”, “us”, or “our”), we explain how we may collect, use and disclose your information when you visit our website at https://phoenix-safaris.com.

We appreciate your decision to use our website and to entrust us with your personal information. In this Privacy Policy, we aim to explain our data protection practices as clearly as possible. We strongly encourage you to read this policy, together with any related documents, before using our website. If you do not agree with the terms of this Privacy Policy, please do not use our website or discontinue its use immediately. By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

What Information Do We Collect?

We collect information to provide and improve our services and to ensure that you can use our website efficiently.

We may collect the following personal information:

• Name
• Address
• Email address
• Travel dates and travel interests

In certain circumstances, we may also collect sensitive personal information, including:

• Contents of emails

How Do We Collect Your Information?

We may obtain information about you in the following ways:

• Information you provide to us
• Information collected automatically
• Information obtained from third parties

Information You Provide to Us

When you contact us, submit an enquiry or use our services, you may provide information such as your name, email address and other details relevant to your enquiry. The information collected depends on the services you request.

Information Collected Automatically

When you access our website using any device, certain technical information may be collected automatically.

Information Obtained from Third Parties

We may receive information from third-party providers such as data aggregators, online directories or other legitimate business partners where permitted by law.

Cookies and Similar Technologies

Cookies are small text files stored on your device that enable us to recognise your browser and remember certain information, such as your preferences.

For more information, please refer to our Cookie Policy.

Do Not Track Signals

We do not respond to browser “Do Not Track” signals. However, we use a consent management platform that requires visitors to actively consent before any tracking or analytics cookies are placed. Users can review, modify or withdraw their consent at any time via the Cookie Settings.

Why Do We Collect Your Information?

We collect and process your information for purposes including:

• Providing and maintaining our services
• Sending marketing and promotional communications
• Evaluating and improving our products and services
• Delivering targeted advertising
• Responding to enquiries and communicating with you

How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymise it. If deletion is not immediately possible, for example because the information is stored in backup archives, it will be securely stored and isolated from further processing until deletion becomes possible.

Do We Share Your Information?

We may disclose your information in the following circumstances:

• With your consent: Where you have given your consent for a specific purpose.
• Legal obligations: Where disclosure is required by law, regulation, court order or other legal process.
• Business transfers: In connection with a merger, acquisition, sale of assets or similar business transaction.

Sale or Sharing of Personal Information

We do not sell or share personal information collected from our users.

Disclosure of Sensitive Personal Information

Sensitive personal information is only processed where necessary for purposes such as:

• Providing requested services
• Detecting, preventing and investigating security incidents
• Preventing fraudulent or unlawful activities
• Protecting individuals’ safety
• Providing temporary operational services
• Delivering services on our behalf
• Maintaining or improving products and services
• Processing information where no profiling or inference about individuals is involved

International Data Transfers

Your personal information may be processed outside the European Union, including in countries that may not provide the same level of data protection.

Where personal information is transferred to countries not recognised by the European Commission as providing an adequate level of protection, we implement appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs), to protect your personal information.

Automated Processing

We use automated processing of personal information to personalise our services and improve the user experience.

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your personal information on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests where these are not overridden by your rights and freedoms

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Receive a copy of your personal information
• Correct inaccurate or incomplete information
• Restrict the processing of your information
• Object to certain processing activities
• Object to automated decision-making where applicable
• Request deletion of your personal information (“right to be forgotten”)

To exercise any of these rights, please contact us using the details below.

Consequences of Refusing Consent

Some information is required to provide certain services. If you choose not to provide or consent to the processing of the necessary information, some features of our website or services may not be available.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us so that we can investigate and, where appropriate, delete the information.

Security of Your Personal Information

We take appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to external websites or services. We encourage you to review the privacy policies of those websites before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. The updated version becomes effective when published on this page.

Contact

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Data Controller: Peter Boeheim

Address:
Physical Address: Limuru Road, Village Market, Nairobi, Kenya
Postal Address: P.O. Box 1141, 00621 Nairobi, Kenya

Email: info@phoenix-safaris.com

This Privacy Policy was generated using CookieYes and adapted for the requirements of Phoenix Safaris.